Business facing

  • Business data and analytics

    • I want to run rigorous business performance analytics and create dashboards or reports
    • I want to combine and centralise all my data to generate aggregated insights
  • Financial accounting

    • I want to track my income and expenses, and generate financial reports
  • Market research

    • I want to run consumer surveys from a phone
    • I want to use secondary data (eg. satellite data) to analyse the markets I want to scale to next
  • Stock procurement

    • I want to track the goods I’m procuring as they are shipped from our supplier/factory to my warehouse
  • Agent stock management

    • I want to track which individual piece of stock is with which agent (for fraud detection)
    • I want to automate timely restocking for my agents or sales points
    • I want to create barcodes/QR codes to register and track my products
    • I want to conduct retail audits to ensure compliance of our pricing and merchandising
  • Credit portfolio monitoring

    • I want to have realtime insight in my total loan portfolio and outstanding credit disaggregated by loans overdue and defaulted
    • I want to track loan performance per sales supervisor or agent
    • I want to work with MFIs that have loan tools
  • Enterprise Resource Planning

    • I want to invest in a ERP system that fulfils my needs within at least half of the functionalities listed in this catalogue

Customer facing

  • Marketing and comms

    • I want to promote my products through social media
    • I want to set up a loyalty program and send my customers reminders and rewards (eg. discounts)
  • Customer credit scoring

    • I want to track and manage the prospects my agents are generating
    • I want to run customer credit assessment questionnaires from the phones of my agents or through our call center
    • I want to automate customer ID verification and KYC data handling
    • I want to improve the accuracy of customer credit scoring by using secondary data (eg. satellite data)
    • I want to sell to customer groups and base my credit assessment on group performance
  • Processing orders and invoices

    • I want to capture and centralise customers orders and invoicing
    • I want to set up an e-commerce and let customers see my -nue/place orders online
  • Payment collection

    • I want to use PAYGO for mobile money repayments by my customers
    • I want to use alternative PAYGO repayment models such as Layaway
    • I want to introduce money saving solutions for my customers
    • I want to support customers to purchase my products in groups
  • Customer finance

    • I want to use crowdfunding platforms to raise debt finance
    • I want to work with banks and MFIs to provide earmarked loans to my customers
  • After-sales support

    • I want to manage maintenance and technical support for customers
    • I want to automate my customer ticketing for after-sales support
    • I want to give automated tasks to my call center for outbound calls based on customer query priorities
    • I want to use chatbots for after-sales support

Team facing

  • Remote training

    • I want to train my field team remotely
  • Performance monitoring

    • I want to monitor and influence the daily performance of field agents and managers (incl. actual vs. target products sold)
    • I want to track the daily whereabouts (GPS) and working hours of field agents
    • I want my agents to optimise their sales routes and see households on a map
    • I want to give automated task to my agents (e.g. repossession of PAYGO devices)
  • HR

    • I want to keep track of outstanding payments and financial incentives to be transferred to my agents
    • I want to automate payments of my team members